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Need Help: Domain or a subdomain is already owned by another user

Posted February 16, 2020 381 views
DNS

Hi DO,

I have a DO account and have been enjoying the great features of DO for around a year. I moved the hosting of my church domain to DO, with a new domain. I also need to setup a mail server with DO.

However, due to a certain misconfig, the domain is added to the mail server instead of the website server droplet instead.

I have deleted the domain from the mail server droplet, but I cannot add it to the web server. It returns “Domain or a subdomain is already owned by another user”

I have submitted a ticket with ID #3249965.

We need to have the website and mail server ready before next Sunday, hence the urgency.

Can someone from DO please help me with this case?

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dothebest1
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dothebest1
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KFSys February 17, 2020

Hi @dothebest1,

Can you confirmed you had pointed the domain to your Droplet from your Control Panel rather than adding the domain to your Vhost file on the Droplet?

If that’s the case, just adding a new record should help resolve your problem. You’ll need to add an A record for your domain.com and www.domain.com to the droplet where your website is being held. As for the Mail Droplet, you’ll need to add an MX record for your domain.com pointing to the mail droplet.

If you are having issues adding them to the Droplet, please do let us know what WebService you are using on your Website droplet.

Regards,
KDSys

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