Question
new domain on server
- Posted on July 8, 2022
- Write for DO
Asked by 2432612431302436377062537a6461
I’m trying to add a new domain but it says that the domain already exists. I have already checked everything and there is no such domain on my server
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Hollie's Hub for Good
Working on improving health and education, reducing inequality, and spurring economic growth? We’d like to help.
Get started for free
Enter your email to get $200 in credit for your first 60 days with DigitalOcean.
New accounts only. By submitting your email you agree to our Privacy Policy.
Hey all,
In case someone else stumbles upon this question I want to give a definitive answer.
Basically, when you see the ‘# Domain name already exists’ it means the domain you are trying to add is already added under another account in the system. Yes, it might be a newly purchased domain but this still might be the case.
In such situations, It’s always best to contact DigitalOcean’s Support and ask them to assist you in the matter. In such cases, you’ll need to verify the ownership of the domain by adding a DNS record to its DNS zone proving it is in fact you who is controlling it.
As for the support link, you can reach DigitalOcean’s support here
Hope that helps! - KFSys.
Hello @manoelricardo-vieira-dos-sant
The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says Data domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue
https://www.digitalocean.com/support/
Hope that helps!