No help from DO staff

March 23, 2017 1.4k views
Ubuntu WordPress CMS

Hi, does Digitalocean staff reply to open tickets? Networking was disabled for my droplet as a DDos attack was initiated from god knows how? I reached out to the ticket 1447376 and replied to provide me with recovery environment. But instead I get my Droplet locked with no support.

After locking my droplet I did get a notification on my control panel “All of your virtual servers are still active and there have been no changes. We have opened a support ticket with you regarding the cause of this lock.”, but the mentioned support ticket is missing, how do i now find the cause of the lock.

Well, if any mod or digital ocean staff is here please help as i do need the backup from this droplet and then rebuild the droplet.

Does any one here have any idea about the turn around time of Digitalocean staff on a good day and a nightmare day as to the time required by them to reply to a ticket :).

1 Answer

Thanks for reaching out and we’re very sorry for the trouble you’ve encountered. I’ve touched base with our trust and safety team and they have identified an issue that they are working to resolve at this time. They are taking action to resolve this issue currently and you should see an update on your ticket very soon. Unfortunately, as this is a public forum our privacy policy does not allow us to share additional specifics on the situation here.

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