Hi, does Digitalocean staff reply to open tickets? Networking was disabled for my droplet as a DDos attack was initiated from god knows how? I reached out to the ticket 1447376 and replied to provide me with recovery environment. But instead I get my Droplet locked with no support.

After locking my droplet I did get a notification on my control panel "All of your virtual servers are still active and there have been no changes. We have opened a support ticket with you regarding the cause of this lock.", but the mentioned support ticket is missing, how do i now find the cause of the lock.

Well, if any mod or digital ocean staff is here please help as i do need the backup from this droplet and then rebuild the droplet.

Does any one here have any idea about the turn around time of Digitalocean staff on a good day and a nightmare day as to the time required by them to reply to a ticket :).