If someone from future comes across the same issue here’s how I solved it.

1. I went to the specific droplet page. eg. Droplets->[droplet name].
2. Selected recovery option from the menu and select “Boot from recovery ISO”.
3. Switched off droplet using the “On/Off” button on top.
4. After it turned off, I re-pressed the button to turn it on.
5. Then Clicked on “Console” button on top.
6. After opening the console I got 6 options to select in the console window. I first selected “1” and enter to mount the disk image.
7. Once mounted, I entered “3” to reset droplet root password.
8. Tada!!! I was prompted to enter the new password twice.
9. After everything done, Go back to recovery option and select “boot from Hard drive” option.
10. Turn it Off and On again
11. Done. I was able to access the droplet from my terminal.

Hope this helps. I’m Using Debian 9 as the OS.

I too experienced this problem with initial creation of the droplet. However, resetting the droplet’s root password triggered the email.

Until the issue is fixed, try this:

1. create your droplet
2. goto > Droplets > Access
3. Reset Root Password

Check your email, you should have received the access password. At least I did.

I had this problem as well. I never received the original root password via email, it wasn’t in my inbox, sub folders, or spam.

I reset the root password and actually received the pw email. Then I tried to login with it three times, no luck. I waited five minutes and tried again, and it worked! Seems like black magic to me. Anyway, try resetting the root password and give it 10 minutes or so.

Did not receive root password too even if I Reset Root Password three times.

I also looked in junk folder but nothing was there… Could you solve that issue ?

Same problem. Waiting for the password

I solved this problem shutting down the droplet before reset the password.

This is ridiculous! One year later since the OP and still the same??

Same issue here. No emails :(

Same problem here....i made the Droplet i have no receive root pass,
Reset Root Password three times but no answer!!!

no inbox,
no junk
no everywhere !!!

After adding the ssh key to a Droptlet , I also didn’t recieve any email,
Before adding ssh i recived every mail with credentials but now Nothing.
What to do??

Had a similar problem..What worked for me is

1. Destroy current droplet
   2.Create a new droplet BUT

   -Don’t assign any SSH keys during creation
   -Don’t enable backups during creation

2. Create droplet and wait for the email. You should receive it within 15 minutes or less.

Same problem, no password, no access - come on already “Digital Ocean” - enough is enough