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Opened a ticket, can't authorize anymore to see a status

Posted on May 31, 2019

I’ve opened a ticket on the support page, now I can’t access it, what to do? I’m logged in to my control panel. I press on the login button (https://cloudsupport.digitalocean.com/s/) I’m redirected to authorize my action, the account by which I opened a ticket is preselected and checked and also written “connected”, but the authorize application button is disabled. How to login in the support page?!!! Support on DO is awful. Our website is disabled for the whole day and we can’t do anything. It’ was only one response from DO support.

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Matt Cowley

August 6, 2019

Hi there @dimasimonishvili,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support/abuse team so that I can get this followed up for you?

Hope that helps! - Matt.

dimasimonishvili

August 7, 2019

Hello @MattIPv4, Honestly, DigitalOcean support and ticked system is a crap, it sucks. As a developer I know these are hard words, because other developers working on this system put their energy and effort to build this system but it should have been said. You are answering me after two months. This is holy long, I even forgot I’ve asked question at DigitalOcean community.

Hopefully other representative responded to my question within the week, this is also very long and confirmed problem existense at that time.

I’m clearly saying that at that time I couldn’t access my tickets, login wasn’t working to see my ticket status (also ticket number) and you suggest me to get ticket number from nowhere? No, have not received ticked number by email.

Let’s close this thread, I don’t need support from you anymore.

Thanks for responding and taking your time.

Sincerely.

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