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Our site has been down for over 9 hours, put in ticket 1249187 for recovery IO but still no response - how do we get help??

Posted on March 7, 2018

How long does it take to get response from support? My filesystem seems to be corrupted. I’ve attempted recovery using the recovery-fsck kernel, but my droplet is failing to boot properly. I need support to enable recovery ISO but waiting for over 9 hours already.

Is this typical?

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nesnub

March 7, 2018

We’ve had a similar issue a few days ago after the migration of one of our droplets from one physical host to another. Droplet could not boot anymore. Ticket also took a while (guessing it’s the Meltdown migrations they’re doing in mass that’s slowing down support).

The conclusion was ¯_(ツ)_/¯, should have had a backup (although said in a slightly more polite way). We had DO backups enabled but since it’s weekly it ended up being not so useful. In our case the droplet was not as essential.

That was just my experience, hopefully yours goes better.

There have been a LOT of issues recently (API failing very often, bad migrations, slow support, constant outages of various systems). I’m going to give them the benefit of the doubt that it’s the Meltdown stuff that’s the source of it all and wait for a bit. :-/

Good luck.

alexdo

September 27, 2024

Hey @wiseweblady,

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!

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