Our site went down and will not come back up

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Our payment method expired for our site. We updated the payment info and paid the current balance. Our site is still not coming back up?

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Hi @mlosneck,

Is your Droplet actually online? Try to reboot it from our control panel and see what happens.

If it’s still unreachable, try use the Recovery Console to enter your Droplet and star the network, see if there are any errors in there.

To use the recovery console, check the following docs: