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Our website got some problem, but we already emailed to support team, they haven't reply our email.

Our website got some problem, but we already emailed to support team, they haven’t reply our email.


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We couldn’t login our console also. support team never reply. when I try to open our website, it shows SQL connection problem. For us, not 24 hours, already finished 48 hours, they never reply.

a) Support is best effort. b) Your droplet is unmanaged, it’s up to you to SSH in and solve the problem.

They don’t answer a whole day from yesterday unfortunately… I’m waiting for they response more that 24 hours…