Please help get this MX setup right

Posted June 23, 2015 2.4k views

I recently transferred a domain (first time I have done this) from Crazy Domains to Digital Ocean. We have 10 mailboxes back on Crazy Domains which now don’t work. When I spoke to Crazy Domain they told me I need to add the MX Records to Digital Ocean, however so far I have failed to get this right.

Crazy Domains gave me:
MX Record:
MX A Record: ip.ip.ip.ip

I have tried adding them on the existing DNS entry for
A mail ip.ip.ip.ip
MX 1

I have also tried adding a new DNS entry starting with
A mail ip.ip.ip.ip
MX 1
(I have also tried 5 and 10 for the priority)

1) Should I be adding the MX records on the existing DNS entry for or as a new one?
2) If a new entry, should that entry also include the three NS (ns1.digitalo.... etc)
3) Priority 1, 5, 10 or maybe all three?
4) Am I right to assume that outlook config stays the same?

Any help will be greatly appreciated. My support guy is away for a couple of days and I would like to get the mailboxes working again if possible :)

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1 answer

Well well well, there you go....
All I needed was a little patience!

1) MX on existing entry for
2) n/a
3) Only has Priority 1 entry
4) Outlook config same

Appears to be a small delay after adding the record. I can now send/receive from the Crazy Domains accounts fine! Oh well, hopefully my post helps others....