Question

Problem Login via Google

Posted August 17, 2020 213 views
SecurityLoggingDigitalOcean Accounts

Hello,
I`m asking for help after i tried to contact support via email and send them mails to many times but without any response.
I had created account via google with company mail. Then for some reasons this mail was deleted by accident and then recreated from scratch. I have running droplets on this account and want to destroy them but i have login problem. I can access to droplets via SSH.
Is there any way to contact support?

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1 answer

Hey @nikolozkhupenia,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

If not, you can reach out to our amazing support team who will be more than happy to assist you with your account issue via this link here:

https://www.digitalocean.com/support/

Hope that helps!
- Bobby.

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