DigitalOcean Accounts

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301 Results
  • Tool

    Bandwidth Calculator

    Estimate and understand your Droplets' bandwidth allowance on DigitalOcean.
    DigitalOcean DigitalOcean Accounts
  • Question

    Ubuntu 16.04 64-bit server

    Is Ubuntu 16.04 64-bit server supported?
    Accepted Answer: Yes! Here is a site that lists all DigitalOcean droplet sizes and distribution options ( If you click to the Distros tab you can see that Ubuntu 16.04 64-bit is supported. For Ubuntu distrib...
    1 By parsneginparsnegin DigitalOcean Accounts
  • Question

    Anyway to Get 1 Click install of Free Plesk with CentOS 8.1 ?

    Hello would be Great since Plesk is now available to be installed with CentOS 8.1 if we could get a 1 click app in the Marketplace that will install Plesk Admin SE free 3 domain edition / Centos 8.1 thanks so much ...
    Accepted Answer: Hi there @Spiro, This is a great idea! According to the Support Details on the Plesk (CentOS) ( Marketplace page, the 1-click version of Plesk on DigitalOcean is...
    1 By Spiro DigitalOcean Accounts
  • Question

    Domain name already exists?

    My client previously had hosting in DigitalOcean and pointing to registered domain name. And now we facing an issue is that our new hosting server want to point back the previous domain name but it still holding by th...
    Accepted Answer: Hello, @tkjayaojs May I ask if you have access to the domain name, I mean if it's controlled by you, e.g you're the one that registered or have access to the domain name's renewal and etc? If you have access to the d...
    1 By tkjayaojs DigitalOcean Accounts
  • Question

    How can I rename a project or edit the project description?

    After I created a project, how can I change its name or edit its description?
    Accepted Answer: Hello, @erel You can navigate to the Project page from your account and then go to settings tab (this one should open by default wehn you access the Project page but if not make sure to access it). This will give you...
    1 By erel DigitalOcean Accounts
  • Question

    Error when I tried to delete folder on space

    Error below when I tried to delete folder on space: "Sorry, your directory could not be deleted."
    Accepted Answer: Hello, @danilodene You can easily delete folders using <^>s3cmd<^> from your PC. s3cmd is a popular cross-platform command-line tool for managing S3 and S3-compatible object stores. You can check our tutorial for con...
    1 By danilodene DigitalOcean Accounts
  • Question

    Where can i find the snapshot of the droplet that i removed?

    Where can i find the snapshot of the droplet that i removed?
    Accepted Answer: Hi @mgepby, In order to get a snapshot of the droplet you've removed, first login to your Control Panel, once in, on the left of your screen, you'll have a sidebar. Click on the 'Manage' dropdown and select Images. Th...
    2 By mgepby DigitalOcean Accounts
  • Question

    When will larger droplets (> 12 vCPU) become available again in the AMS2 region?

    Hi, I'm trying to resize my droplet (in the AMS2 region) to a 24 vCPU or 32 vCPU size. But these are grayed out with a message: "Due to high demand and capacity restrictions we have temporarily disabled this size in t...
    Accepted Answer: As of now, we don't have any confined date on this region in terms of Capacity. AMS2 is our legacy region. Meanwhile we request you to use our AMS3 region. Best Regards, Sri Charan
    1 By koendeschacht DigitalOcean Accounts
  • Question

    Where do I enter GitHub Education promo codes?

    I'm trying to activate my GitHub Education code with my new DigitalOcean account and there's no promo code section on my billing page. Where do I enter this code? I read somewhere that I should be able to find this on...
    Accepted Answer: Hello, @davidreact You need to enter a valid credit/debit card or make a deposit via PayPal in order to use the GitHub Student Pack. Keep in mind that this is needed in order to verify account and once done you will ...
    1 By davidreact DigitalOcean Accounts
  • Question

    MySQL error even after changing root password via command line and WHM (new cPanel droplet)

    I have new droplets running cPanel from the marketplace, and any time I try to do anything that requires MySQL I get the following error: ERACCESSDENIED_ERROR (Access denied for user 'root'@'localhost' (using password...
    Accepted Answer: Hello, @paulJellyfish Can you please check if you have this file present on your server. In ssh type: cat /root/.my.cnf The file should contain the MySQL root password by default. If this one is not present you can...
    1 By paulJellyfish DigitalOcean Accounts
  • Question

    adding members to a team

    I have created a team for my project. I want to add new members to the team. According to the docs, I should be able to go to ACCOUNTS and see TEAMS. But for the life of me, I can't find that link anywhere. Can anyone...
    Accepted Answer: Hello, @richardmiles01 You can invite team members during the team creation or later via the control panel. I'll add the page from the official documentation as well:
    2 By richardmiles01 DigitalOcean Accounts
  • Question

    How set up a maintenance page when droplet is off, restarting or not responding to a specific port?

    Consider the following: I have a Droplet currently working and configured, with a domain pointing to it, serving something from some port (for e.g. nginx serving a website on 80/443, or a mySQL on 3306). I'd like to c...
    Accepted Answer: Hi there @RaphaelDDL, As the Droplet would be down, you would need another service in front of the actual Droplet that would be able to serve a maintenance page for example. There are a couple of things that I could ...
    1 By RaphaelDDL DigitalOcean Accounts
  • Question

    Login verification code never arrives in email inbox. Locked out of account now.

    My client had an issue with his account which was solved, but now he can't get back into his account because the verification code needed to log in never arrives. We need his servers turned back on as it's been turned...
    Accepted Answer: Hello NineToTheUniverse, I think you can suggest your client to check his or her mail dustbin,to find whether the mail with verification code is in that,and ask the ISP for if they has listed DigitalOcean into blackli...
    1 By NineToTheUniverse DigitalOcean Accounts
  • Question

    Did I miss out the free $100 credit reward?

    I created an account today and already created my $10 droplet. I was searching around and found out that new accounts get a $100 credit if they used someone's referral code? Am I still able to get this offer with a 1 ...
    Accepted Answer: Hello, Please you create your account by clicking a URL with ref code.If you didn't create your account by the page you touch the ref URL,you wouldn't get $100 credit.And,the trial balance is just available for 2 mont...
    2 By usernameunlocked DigitalOcean Accounts
  • Question

    Password unable to type in

    Dear All i am new user to Digital Oceans, but at least i have manage to setup the droplets, my challenge is Launching. I got the email and password but i can only type in user name roots and not the password. Any help
    Accepted Answer: Hello, @godfreyeretu Did you setup your <^>ssh keys<^> when you were creating the droplets? I assume you have Password Authentication disabled and that's why you don't get a password prompt when you try to login. Ano...
    3 By godfreyeretu DigitalOcean Accounts
  • Question

    Do i need to pay additional amount for cpanel licence ....

    Do i need to pay additional amount for cpanel licence other than the amount specified at pricing page. For example i want to buy your package 2 GB 1 vCPU 2 TB 50 GB $10/mo $0.015/hr. Is there any additional cos...
    Accepted Answer: Hello, @grozar Hi, if you install cPanel Droplet using the Marketplace, you would be only charged for the Droplet. cPanel is a third party application managed through our Marketplace. New installations of cPanel come...
    1 By grozar DigitalOcean Accounts
  • Question

    How do I transfer files from my droplet to the hosting company of a .com address

    I have a droplet set up on Ubuntu and I need to upload the site to the company hosting the url. How can I do this?
    Accepted Answer: Hi @dcollinsClam, If you have SSH access to your new hosting you can either use the scp or the rsync command. Imagine you want to use scp, you'll need to SSH to your droplet with DigitalOcean. ssh root@YourDropletIp...
    1 By dcollinsClam DigitalOcean Accounts
  • Question

    DO Marketplace Management

    My question is towards the DigitalOcean Marketplace instances and how much involvement DO has in management after deployment. Does DO run their own updates of the Droplets and the installed services?
    Accepted Answer: Hi Jason - I'm the product manager for Marketplace. Thanks for the question. Once a customer boots a 1-Click App, we're not making any updates to the OS or anything on top of the OS. Some of our Marketplace vendors (...
    1 By jasonjpeters DigitalOcean Accounts
  • Question

    Space with custom domain name with DNS managed at domain company

    Is it not possible to create a space with custom domain name if the DNS is managed at my domain company ? All my domainss DNSes are managed at my domain company and I point A records to DigitalOcean's servers.
    Accepted Answer: Hello, @anjanesh You can use a sub-domain and connect it to your spaces. You can find more information by following this link: You can also ch...
    1 By anjanesh DigitalOcean Accounts
  • Question

    Stuck on set up billing after paying

    Hi, I have paid $5 10+hours ago with PayPal, but now is still at step 2: set up billing. Why and how long I have to wait for?
    Accepted Answer: Hey @byuegv, In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don't ever access persona...
    1 By byuegv DigitalOcean Accounts