With DigitalOcean's range of support plans, you get access to troubleshooting tips, unlimited customized support, and quick response times, so you can get new products to market faster. Get the support your business needs to better focus on creating awesome apps, and serving your customers.
|Response Time||Support Agents||Severity Coverage covering low to high, including mission critical, incident response||Email Support||Month to Month Pricing||Live Chat||Dedicated Slack Channel and Video Calls||Team of Business Advisors|
Dedicated Customer Success Manager and other business advisors assigned to your account.
|Team of Technical Advisors|
Dedicated Technical Account Manager and other engineering advisors assigned to your account.
Emergency tickets and issues given higher priority by a dedicated team of technical advisors.
|Fast Troubleshooting and Assistance|
Live support for mission-critical situations and production issues with a response within 30 minutes.
|Architecture Reviews and Guidance|
Expert guidance on better resource allocation, security improvements, and cost optimization.
|Business Reviews and Strategy Consultations|
Analyzation of business goals, unique use cases, and spending on cloud resources.
|One on One Onboarding|
Guidance on best practices and setup for new features and complex products like Kubernetes.
|< 24 hours||Customer support staff providing general guidance.|
|< 8 hours||Customer support staff providing general guidance.|
|< 2 hours||High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting.|
|< 30 minutes||High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting.|
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