DigitalOcean Support Plans
From developers testing an idea to growing businesses hosting mission-critical applications, DigitalOcean’s range of support plans give you access to troubleshooting tips, support articles, and DigitalOcean experts when you need it the most.
Get rid of roadblocks on your cloud journey. Choose from three support plans:
Free Support
Find answers to common questions, development guidelines written by experts and free email support.
Learn more
Standard Support
Receive a response to your inquiry from a dedicated support agent within 2 hours.
Contact SupportPremium Support
Get a response within 30 mins and access to dedicated experts via email or Google Hangouts.
Contact Support
Choose the right support plan for your needs
View pricingFree
For less urgent inquiries
$0
Standard
For a fast response to urgent issues
$100
Premium
For near real-time help for scaling businesses
$1000
The support team is incredible - every time we would have an issue we’d send out a request and somebody really pleasant and nice would get back to you quickly and give you exactly what you need. I’m very pleased with the level and quality of service we get.
Patrick Wingo
Head of Product, Kea
Having a partner you can rely on is really important. The security and peace of mind you get when you’re working with someone you trust is really important to us. We value the partnership we have with DigitalOcean.
Tosho Trajanov
Chief Growth Officer, Adeva
Interested in the DigitalOcean Support Plans?
Please open a support ticket and:
- Select "Account" in the Ticket Topic field
- Select “DigitalOcean Support Plan” in the Subtopic field
- Choose your desired support plan in the Tertiary Topic field and confirm your interest; a member of our support team will help you successfully onboard to your new Support Plan!
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