DigitalOcean Support Plans
With DigitalOcean’s range of support plans, you get access to troubleshooting tips, unlimited customized support, and quick response times, so you can get new products to market faster. Get the support your business needs to better focus on creating awesome apps, and serving your customers.
What’s included in DigitalOcean Support Plans
Starter
For anyone who wants general guidance and troubleshooting. Included for all customers.
Developer
For teams developing and testing with non-production workloads.
Standard
For teams deploying and maintaining production workloads. Includes live chat.
Premium
For businesses serving large customer bases with mission-critical applications. Response times within 30 minutes.
Response Time
< 24 hours
Response Time
< 8 hours
Response Time
< 2 hours
Response Time
< 30 minutes
Support Agents
Customer support staff providing general guidance.
Support Agents
Customer support staff providing general guidance.
Support Agents
High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting.
Support Agents
High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting.
Severity Coverage covering low to high including mission critical incident response
Severity Coverage covering low to high including mission critical incident response
Severity Coverage covering low to high including mission critical incident response
Severity Coverage covering low to high including mission critical incident response
Email Support
Email Support
Email Support
Email Support
Month to Month Pricing
Month to Month Pricing
Month to Month Pricing
Month to Month Pricing
Live Chat
Live Chat
Live Chat
Live Chat
Dedicated Slack Channel and Video Calls
Dedicated Slack Channel and Video Calls
Dedicated Slack Channel and Video Calls
Dedicated Slack Channel and Video Calls
Team of Business Advisors
Team of Business Advisors
Team of Business Advisors
Team of Business Advisors
Team of Technical Advisors
Team of Technical Advisors
Team of Technical Advisors
Team of Technical Advisors
Ticket Escalation
Ticket Escalation
Ticket Escalation
Ticket Escalation
Fast Troubleshooting and Assistance
Fast Troubleshooting and Assistance
Fast Troubleshooting and Assistance
Fast Troubleshooting and Assistance
Architecture Reviews and Guidance
Architecture Reviews and Guidance
Architecture Reviews and Guidance
Architecture Reviews and Guidance
Business Reviews and Strategy Consultations
Business Reviews and Strategy Consultations
Business Reviews and Strategy Consultations
Business Reviews and Strategy Consultations
One on One Onboarding
One on One Onboarding
One on One Onboarding
One on One Onboarding
Premium Support is perfect for businesses
Get customized support and direct consultation for your business and technical needs from teams dedicated to the success of you and your customers.
Boost your business with expert support services
Periodic business reviews
We analyze your business goals, unique use cases, spending, and answer your questions to help provide strategies and guidance on getting a higher return on investment on DigitalOcean.
Proactive decision making
Opportunities to discuss product updates and future roadmaps with our internal teams and Product Managers to help you make better decisions for your business.
Co-marketing opportunities
Deploy co-marketing initiatives with DigitalOcean—like case studies and joint webinars—to leverage our customer base, thereby improving your brand awareness and outreach to new prospects and customers.
Robust technical support services to resolve issues quickly
Fast Troubleshooting and Assistance
Get live support for mission-critical situations, production issues, or any other kind of issue regardless of severity with a response within 30 minutes.
Ticket escalation assistance
Have emergency tickets and issues escalated by our dedicated technical advisor team so they can be resolved as soon as possible, minimizing operational downtime.
Architecture reviews and recommendations
Get advice on how to improve your cloud usage with expert guidance on better resource allocation, cost optimization, security improvements, and other best practices.
Direct and customized engagement
Your dedicated support team will contact you via Slack, email, live chat, and/or video calls so you can be assisted in a way that best suits you.
One-on-one onboarding
Get guidance on best practices for new features or complex products like Kubernetes based on your familiarity with cloud infrastructure and your specific goals to set your business up for long-term success.
Easier infrastructure visibility
Work with our team to set up monitoring and other preventative maintenance, so you can take better informed actions to optimize your cloud infrastructure.
Trusted by businesses worldwide
We live and breathe out of Slack, the fact that we were able to set up a Slack channel with our DigitalOcean counterparts has been extremely helpful and they’ve been very responsive in that channel.
Chuck Dyer Chief
Cloud Officer, BlockSpaces
The support team is incredible - every time we would have an issue we’d send out a request and somebody really pleasant and nice would get back to you quickly and give you exactly what you need. I’m very pleased with the level and quality of service we get.
Patrick Wingo
Head of Product, Kea
Having a partner you can rely on is really important. The security and peace of mind you get when you’re working with someone you trust is really important to us. We value the partnership we have with DigitalOcean.
Tosho Trajanov
Chief Growth Officer, Adeva
Explore DigitalOcean Support
Refer to Status of DigitalOcean services, easy-to-follow tutorials, and documentation available to everyone at any time.
Product Documentation
Visit our Documentation to search for help across a variety of topics.
Community Tutorials
Engage with DigitalOcean’s tutorials, videos, and answers to questions on a wide range of topics.
Service Status Page
Check the current status of DigitalOcean services.
