Transform HR Support with DigitalOcean’s GenAI Platform
Automate employee inquiries, reduce HR workload, and enhance response times with an AI-powered HR assistant.
Repetitive HR Inquiries Slow Teams Down
HR teams often get bogged down responding to the same questions about PTO, benefits, and policies. This repetitive work pulls them away from more strategic, high-value initiatives and slows down overall team productivity. By creating a support ticket agent on the GenAI platform, you can automate answers to common HR questions, provide 24/7 assistance, and escalate more complex issues to the right team. This frees up HR teams to focus on strategic work while improving the employee experience with faster, more consistent support.
AI-Driven HR Support for Seamless Employee Experience
Leverage the power of DigitalOcean’s GenAI Platform to enhance HR efficiency and accuracy.
Build Your Knowledge Base
Leverage a dynamic knowledge base to pull the most up-to-date HR policies, guidelines, and compliance documentation, ensuring responses are always in line with current standards.
Choose your model
Choose from a selection of advanced models that deliver natural, human-like responses with the ability to understand complex inquiries, ensuring accurate and contextually relevant HR interactions.
Private GenAI API
Securely deploy your HR assistant with a private GenAI API that keeps employee data confidential while supporting custom instructions, function calling, and RAG for tailored, compliant responses.
Help Desk Ticketing
Automatically generate tickets for complex HR issues that require human intervention, streamlining the escalation process and ensuring timely resolution for employees.
Learn more about the DigitalOcean GenAI Platform
Our GenAI platform all-in-one solution that simplifies the creation, customization, and deployment of AI agents. The platform enables users to easily integrate generative AI capabilities into their applications—without the need for deep machine learning expertise.
Serverless Endpoints
Models from top providers like Anthropic, DeepSeek, Meta, and Mistral are hosted on reliable DigitalOcean infrastructure with serverless inference endpoints.
GenAI Agents integrate with your existing tools and applications
Only pay for what you use with token-based billing
Fine-tuned retrieval with knowledge bases
Retrieval-augmented generation without the complex setup. Build agents with access to knowledge bases with your own data, in formats your data is already in.
Performant embeddings models at competitive rates
Only pay for indexing when your data changes
Give your agent power with functions
Connect serverless functions to your agent to enable task completion and content creation with just a few lines of code.
Access real-time data
Perform actions
Execute custom tasks
One agent, many jobs
Design a multi-agent architecture where you have one agent act as your user-facing layer that can send requests to other agents that have specific job functions outside the scope or data needs of your primary agent.
Use reasoning models such as DeepSeek that excel in these cases
Resources to help you build
DeepSeek-R1 vs. Llama 3.3 (70B): AI Chatbot on GenAI
Beyond Vectors - Knowledge Graphs & RAG Using GenAI
Build Real-Time AI Agents with GenAI and Serverless Functions
Build an AI Agent to Automate Document Analysis with GenAI
FAQs
How would an AI HR Assistant on DigitalOcean function?
AI can streamline HR operations by automating repetitive tasks such as answering FAQs, managing HR ticketing workflows, and retrieving documents from your HR knowledge base. This reduces administrative overhead, boosts accuracy, and ensures consistent support through AI-driven HR solutions. AI HR software enables HR ticketing automation and employee self-service AI, which reduces administrative workload and can help them deliver 24/7 support. By integrating AI into existing HR tools and systems, organizations can deliver scalable, consistent, and compliant support while freeing up human resources for higher-value tasks.
See this diagram to see how you can setup an AI HR knowledge assistant:
What is an AI HR Assistant?
An AI HR Assistant is a digital HR automation tool that leverages artificial intelligence to handle routine employee questions and tasks. Acting as a virtual HR help desk, it provides real-time support for policies, benefits, and HR processes—freeing up HR teams to focus on more strategic initiatives. By serving as an AI-driven HR solution, AI HR Assistant reduce the burden on HR service desks and help HR teams focus on strategic goals like talent development, employee engagement, and compliance. This AI for HR support plays a key role in modern human resource management by delivering consistent, real-time responses across HR systems.
How can AI support HR operations?
AI can streamline HR operations by automating repetitive tasks such as answering FAQs, managing HR ticketing workflows, and retrieving documents from your HR knowledge base. This reduces administrative overhead, boosts accuracy, and ensures consistent support through AI-driven HR solutions. AI HR software enables HR ticketing automation and employee self-service AI, which reduces administrative workload and can help them deliver 24/7 support. By integrating AI into existing HR tools and systems, organizations can deliver scalable, consistent, and compliant support while freeing up human resources for higher-value tasks.
What are the benefits of using an AI-powered HR Assistant?
AI-powered HR assistants improve response times, reduce manual workload, and ensure better policy compliance. They also enhance the employee experience by offering self-service support for HR queries, enabling more efficient onboarding, performance reviews, and employee engagement processes. By adopting AI in human resources, companies modernize their HR tools and reduce friction across the employee lifecycle.
Can I customize AI responses to reflect my company’s policies?
Absolutely. You can tailor the AI HR assistant to reflect your company’s unique policies, tone, and compliance needs. This ensures accurate, brand-aligned responses and supports HR teams in maintaining policy adherence across all employee interactions. Whether you’re automating employee onboarding or managing performance review cycles, this level of customization ensures your AI for HR service desk delivers reliable, on-brand support that reinforces HR policy compliance across all digital touchpoints.
Sign up for the GenAI Platform today
Get started with building your own custom AI HR knowledge assistant on the GenAI platform today.
