Problem reach our web app ( dubai Etisalat)


We have some user from Dubai, that can connect to our website , and all user use Etisalat.

  • The person that can not access to are from Dubai, (some person can access and some no, it’s seams that all persons that they can access the telecom is Etisalat)
  • They can not access to but they can access to (our web server with the same page and in the same server region)
  • They can access also to our wordpress (in the same server region)
  • When user connect the page load extremely slow ( as 500 seconds for some kbyte) -User can ping our server without problem with some package.

The main difference of our test server (which is reach) and our main App. Is that we don’t have any domain assigned to our webserver and also we don’t have ssl.

But our wordpress teaminglabs have the same ssl certificate as our web app

May the problem could be some of these reasons.

Could i perform some other test?


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Hi there @djjordisoley,

+1 to it. I was constantly struggling with the same. I’ve contacted Etisalat, DO and local engineers and my company’s SaaS Server Admins about the situation. I know it’s a weird problem, But still unresolved.

Adding to the droplet problem; I face public spaces objects that fail to open(not reachable) in the same Etisalat networks.

Hi @djjordisoley , I’m also getting the same issue with dubai Etisalat, do you find a permanent solution to this?


DNS may not be the problem, because if have only this problem with some Dubai customers.

They can access to our web but download speed is extremely slow. (maybe 10 minutes to load my landing page)

I have perform some new test. I have launch a new server with the same content. ( Same App, same db (DO cluster)). Have assign a sub domain and the people has no problem to enter. (No SSL used)

Then in our main app ( in the same server we have set another domain (Without SSL) and user aren’t able to enter. Some have extremely low connection.

Could something with my production server. Both server have the same set up.