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Hello @joelpinheiro,
Thanks for reaching out! Would you mind sharing the exact error you encounter? The following documentation should assist you with more information on troubleshooting SSH issues. https://docs.digitalocean.com/support/ssh-troubleshooting/
You can also open a Support ticket at https://cloudsupport.digitalocean.com/s/ so that our technical agents can assist you further.
Hope this helps!
Cheers, Lalitha