Question
Problems accessing a managed database. Also cannot contact support
- Posted on March 6, 2025
- Managed Databases
Asked by Hugo Magalhães
Hi, I’m a customer of Digital Ocean and I’m having problems accessing a managed database. I’ve tried to add a support ticket but the site does not work.
“This site can’t be reached Check if there is a typo in doinstance.my.site.com. DNS_PROBE_FINISHED_NXDOMAIN”
Can you please help me?
This is urgent.
Thanks
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Heya,
How exactly are you trying to access your managed database?
Also, what do you see when you try to contact DigitalOcean’s support? Are you using this link
https://do.co/support
Heya, @hugomagalhes
You can double check for any possible typos in the domain name indeed. Once you’ve submited a support ticket please feel free to provide the ticket reference number so we can check this for you.
Regards