Hi, I’m a customer of Digital Ocean and I’m having problems accessing a managed database. I’ve tried to add a support ticket but the site does not work.
“This site can’t be reached Check if there is a typo in doinstance.my.site.com. DNS_PROBE_FINISHED_NXDOMAIN”
Can you please help me?
This is urgent.
Thanks
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Heya,
How exactly are you trying to access your managed database?
Also, what do you see when you try to contact DigitalOcean’s support? Are you using this link
Heya, @hugomagalhes
You can double check for any possible typos in the domain name indeed. Once you’ve submited a support ticket please feel free to provide the ticket reference number so we can check this for you.
Regards
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.