By setec
Has anyone else ran into the situation where a knowledgebase reports “success” after indexing 0 tokens (or a small number of tokens far less than the source added)?
If so have you found a fix?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hey @setec,
I think I’ve seen something like this before. In my case, it happened when the file looked fine but didn’t actually have much plain text, like a PDF with scanned images or weird formatting. The system showed ‘success’ but indexed 0 tokens or way fewer than expected.
It might also happen if the file is too small, or maybe the content isn’t in a format the indexer can handle well. Not 100% sure, but re-uploading as a plain .txt or .md file seemed to help when I ran into it.
Could also be something with the way the knowledgebase processes links or encodings, just guessing here though. It might be best to reach out to support if you are still seeing this: https://do.co/support
- Bobby
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.