Question

RainLoop - Unable to access mail for new domain mail.xyz.com ( XYZ My New Domain)

Posted July 14, 2016 2.7k views
UbuntuEmailLEMP

Hi,

I have been using RainLoop for longtime. I installed RainLoop using tutorial “ Ubuntu + LEMP ). Rainloop opens mails on my other domains properly, like mail.abc.com, mail.def.com etc.

I am trying to add mail for my new domain xyz.com. But when i visit mail.xyz.com, it takes me to forbidden page nginx.

Anyone any thoughts please ?

2 comments
  • I am using AJENTI as CPANEL. Would there might be any file permissions issue in backend ?

  • Hi!

    File permission issues are definitely possible. However, in order to figure out exactly what’s going on, we’ll need to know if there are any errors in nginx’s error log that might be related to this issue.

    sudo tail -25 /var/log/nginx/error.log
    

    If that command does not work (i.e. the file does not exist), try listing the files in /var/log/nginx and finding the matching error log as I am not entirely sure how Ajenti names its error logs.

    sudo ls /var/log/nginx
    

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
1 answer

This question was answered by @kamaln7:

Hi!

File permission issues are definitely possible. However, in order to figure out exactly what’s going on, we’ll need to know if there are any errors in nginx’s error log that might be related to this issue.

sudo tail -25 /var/log/nginx/error.log

If that command does not work (i.e. the file does not exist), try listing the files in /var/log/nginx and finding the matching error log as I am not entirely sure how Ajenti names its error logs.

sudo ls /var/log/nginx

View the original comment

Submit an Answer