Raised a ticket 9 hours ago no reply whats going My business is suffering

Question

Raised a ticket 9 hours ago no reply whats going My business is suffering, Do support isnt active seems they say 24/7 but in last 9 hours no reply

Answer 1

Woet July 30, 2017

You’re not paying for a SLA, they will respond on best effort effort basis.

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Answer 2

sanjaykvyas July 30, 2017

Does that mean that the support will respond in days

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Woet July 30, 2017

It means they will respond on a best effort basis. Implement redundancy if your site is important.
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Answer 3

Woet July 30, 2017

It means they will respond on a best effort basis. Implement redundancy if your site is important.
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Answer 4

sanjaykvyas July 30, 2017

@Woet : i am waiting for them to just enable port 25 so that i can relay emails from my aws servers

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