Restore droplet

It did the exact same thing, a loading indicator. Instead, we used the 'payment issue" option for the ticket and it worked. Maybe you could try this way too in order to at least be seen. Cuz technically, for us anyways, it was technically a payment issue.

By curiosity: Would you happen to know where Digital Ocean notifies us of payment deadlines? We got notified by our dev team but by the time we got the message, it was too late so we didnt pay on time and thats how we got the issue in the first place. Digital Ocean then just deleted things (like droplet) and here we are…

Hi @application,

In such situations, it’s always best to contact DigitalOcean’s support. They might still have a snapshot of your Droplet. Can you try opening the following link here:

https://cloudsupport.digitalocean.com/s/

Additionally, if the issue is still ongoing can you try and use a different browser to see if you’ll still be unable to submit the ticket?

Hey everyone!

Quick update here, great news for those who’ve been waiting for more control over Droplet backups! Starting October 23rd, 2023, DigitalOcean has revamped the backup system. Now, each backup has its own deletion date, separate from the parent Droplet. This means your backups will stick around for four weeks, regardless of what happens to the original Droplet. It’s a real game-changer, especially if you’ve ever worried about losing data due to accidental deletion or other mishaps.

You can check out the deletion dates for each backup right in the cloud console. This update gives you more freedom and less worry about protecting your data. Plus, restoring your original Droplet or creating a new one from these backups is super easy, even if the original is long gone.

Hope this makes managing your projects a bit more stress-free!

https://www.digitalocean.com/blog/independent-deletion-dates-for-backups

Best,

Bobby