Question

Restore droplet

Our payment had to be renewed. By the time we were notified by our devlopment team, DigitalOcean had already deleted droplet. We need it back up. Payment have since resumed, resolving the issue. Therefore, the droplet (and anything else erased) needs to be restored asap please.

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I am in the same situation and unfortunately the creating a support ticket does not seem to work. The page get’s stuck showing a loading indicator after clicking the ‘Submit Ticket’ button.

I’m keen to see what can be done in this case as we’d likely benefit from a similar solution.


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Hi @application,

In such situations, it’s always best to contact DigitalOcean’s support. They might still have a snapshot of your Droplet. Can you try opening the following link here:

https://cloudsupport.digitalocean.com/s/

Additionally, if the issue is still ongoing can you try and use a different browser to see if you’ll still be unable to submit the ticket?

It did the exact same thing, a loading indicator. Instead, we used the 'payment issue" option for the ticket and it worked. Maybe you could try this way too in order to at least be seen. Cuz technically, for us anyways, it was technically a payment issue.

By curiosity: Would you happen to know where Digital Ocean notifies us of payment deadlines? We got notified by our dev team but by the time we got the message, it was too late so we didnt pay on time and thats how we got the issue in the first place. Digital Ocean then just deleted things (like droplet) and here we are…