Question

Root password recovery doesn't work

Hi everyone, we are trying to recover the password to access the server but we are unable to recover the root password, how can we do it without resetting the server?

Thank You


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alexdo
Site Moderator
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March 11, 2024

Heya, @info6b3f1facba545953db28546086

As Bobby mentioned, make sure to follow the steps listed in the article he shared. If you’re still unable to reset the password, let us know or you can also reach our to our support team and they will assist you as well.

Regards

Bobby Iliev
Site Moderator
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March 11, 2024

Hey!

Just to confirm, are you following the guide here:

https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console

When you click Reset Root Password it will reset the Droplet’s password and you will receive an email containing the Droplet’s temporary password.

If you are not receiving the email for any reason, I could suggest checking your spam box.

If the reset email password is no where to be found, please reach out to the DigitalOcean support team who will be more than happy to assist you with your issue! :)

https://www.digitalocean.com/support/

Hope that helps!

- Bobby.

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