Server gone completely offline This webpage is not available

October 5, 2015 3.7k views

Hello, need urgent help with out droplet. It’s offline, we’ve not touched anything and it’s our peak traffic time.
Ticket submitted but no reply yet.
Please assist, this is our peak traffic time and our site is completely off.
Thank you.

1 Answer

By offline, do you mean that you can’t even access it via SSH/Console anymore? Check your logs and make sure that the httpd is actually running. If your droplet is completely offline and you can’t access it through your droplet manager, then you’ll unfortunately need to wait until your ticket is answered.

  • Hello, yes completely offline.
    Thank you for taking the time to reply. Turns out the droplet backup system has brought the droplet to it’s knees and it’s crashed..
    Thanks again.

    • Did you reboot it?

      • hello,
        No couldn’t - was completely locked out. So the staff cancelled the backup as it failed anyway, and finally have most things back up and running. Worrying though why it borked on a backup. Think it’s too resource hungry. (the backups)
        Thank you for the reply.

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