Hi. I deployed my website on digitalocean and everything works fine for me. My Domain is registered on namecheap.com. However, today I found out that my website is Unavailable from Russia. I checked from different locations in the US and Europe, but the problem is only with Russia. The browser shows this error
“Site can`t be reached.
Try:
-checking the connection
-checking the proxy and the firewall”
My domain provider said that everything is set correctly at their side and only hosting can block some ips. I guess there are some restrictions for Russian ips and they cannot reach my website. Any Ideas how it can be fixed? My domain is donadd.com

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
2 answers

Hey friend!

What you would want to do in this case is run a traceroute and determine where the connection is being dropped. Whoever is dropping the connection to the IP will be the ones with the capability of resolving it. In this case I suspect it is not us, but if it is I’d love to dig into it further. Here’s some tips on how to run a traceroute:

https://www.wikihow.com/Traceroute

Jarland

Hey! I had this exact issue when I was traveling Russia back in early September. I have other servers in AWS and GCE. I was only unable to connect to my DO server.

Submit an Answer