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Question

SMTP Server for droplet, why DO won't open it?

Posted September 13, 2017 1.8k views
NginxUbuntu 16.04

Why Digital Ocean support very slow responding my message? At least 3 days just to get a single reply, this is unbelieveable! I need them to open SMTP port for my droplet, why they haven’t open it yet? I’m only need it for my Wordpress site, for comments and sign up notification, and of course for Contact Us messaging using Contact Form 7.

I’m not complaining about trivial stuff that the answer I can find on the net, this is the thing that only DO staff can do and it’s been more than a week since my message they haven’t open the SMTP server for me!

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MrWorldWideWeb
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MrWorldWideWeb

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2 answers
Woet September 13, 2017

Can you make a screenshot of the ticket?

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MrWorldWideWeb September 13, 2017

Hi

Here’s the screenshot https://prnt.sc/gki8l7

I already sent them new message, replied quickly, however it doesn’t resolve this SMTP problem, they said I have to wait for this one to get answered.

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  • Aprexer September 13, 2017

    You have to understand that spam is a big problem and if they don’t have some type of procedure to cut down on this is will be an even bigger problem for them as a company.
    Don’t expect these to be done fast because really they shouldn’t even be giving it to you till 60 days has passed so this can be a fast pass so it could take up to a week or even 2.

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    • MrWorldWideWeb September 13, 2017

      It’s already more than 30 days, when I asked about this on early days they asked me to ask again after 30 days. I’m not really in hurry, a week or 2 week delay is fine, but at least keep me updated to make sure if my SMTP will be opened.

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