snapshot turn off my site 2 hours and stall not turn on

  • Posted on October 12, 2013
  • bisu7589Asked by bisu7589

i will going to take a snapshot and run it 2 hours gone and stall the event stuck there. i don’t know what happens i will submit Ticket 1 hours ago hay say Hello

We are investigating this issue and will update you shortly.

Thank you Support

but do nothing so what now

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thy can do it bay a tuck in server thy do it in 1 minute . but thy down my site for about 4 hours. to bad support wen its done in 1 minute why thy don’t do it faster <br>really unexpected support never see like these in my live. <br>how bad thy are. <br> <br>i’m gate these massage on 10/12/13 at 09:58 <br>Hello <br> <br>Our engineering team is working on it right now. <br> <br>We hope to have it resolved soon. <br> <br>We apologize for any inconvenience. <br> <br>Thank you for your patience <br>Support <br> <br>and my site is live on 10/12/13 at 09:59

Unfortunately this is nothing you can do other than wait for a ticket response as we’ve already explained the situation to you.

i don’t have problem a snapshot take 5 hours for done. <br>but i need my server live.