Question

Support site down?

It seems that the support site is currently inaccessable : https://cloudsupport.digitalocean.com/s/.

When we access this page, we are constantly getting the following error:

OOPS, SOMETHING WENT WRONG

Please use our contact form and select “Other problem signing in” to send us your support request. Error: Unable to find a user.

We’ve contacted the support team, but currently have had no response.

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Hey @deanlovett,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!