I logged into my website this morning and I don’t know why but I clicked check health and this is when I was given this error
I don’t know how to find out what caused this error because I don’t know how to get to any of the files because I don’t know my ftp login and don’t know how to find out
I don’t know if this has anything to do with it because all my other websites are up but the php is outdated because I don’t know how to update it

Thanks,
Diane

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Hello,

I could suggest a couple of things:

  • You can follow the steps here on how to SFTP to your Droplet:

https://docs.digitalocean.com/products/droplets/how-to/transfer-files/

  • Alternatively I could suggest using SSH instead as per the instructions here:

https://docs.digitalocean.com/products/droplets/how-to/connect-with-ssh/

Once you have access to your Droplet, then you could follow the steps here on how to troubleshoot common Apache problems:

https://www.digitalocean.com/community/tutorials/how-to-troubleshoot-common-apache-errors

Hope that this helps!
Regards,
Bobby

by Jamon Camisso
There are three main commands, and a set of common log locations that you can use to get started troubleshooting Apache errors. Generally when you are troubleshooting Apache, you will use these commands in the order indicated here, and then examine log files for specific…
  • I don’t know my ftp login and I don’t know how to create keys or how to find out the login
    I just know that there is a message on https://yourhealthypitbull.com stating there has been a critical error on this website and I can’t get into the droplet
    I need some help
    Thanks,
    Diane

    • Hello,

      There are two things that I could suggest:

      • You could reset your Droplet’s password by following the steps here:

      https://docs.digitalocean.com/products/droplets/resources/reset-root-password/

      NOTE: the important thing to keep in mind is that this would require a reboot of the server which would cause downtime for all sites on there

      • Alternatively, you could get in touch with the person who initially set up the server for you and ask them to provide you with the login credentials so you could access the server.

      Keep in mind that DigitalOcean only offers unmanaged servers, so their support team would not really have direct access to your server and website files.
      Regards,
      Bobby