They were charged money from unused hourly package of droplet!

Question

Hello

I have two droplets. One of them is constantly working actively but the other is rarely used. I saw a huge mistake in the last invoice. Almost since four months unused droplet and they were fully charged money from this droplet.

This droplet(dogukampus.com)'s unused since four months, and this is account is hourly package.

Now I ask you;

Why did you charged money from unused hourly droplet ?
DigitalOcean, do you want go to court ?

Documents; Image 1 (Droplet) Image 2 (Invoice)

gparent · Answer

You are charged for every hour that your droplet exists, because this means that you have resources (memory, disk, IP address) reserved for you. There’s nothing unethical about it - you’ll find that nearly every single VPS provider on the planet is the same way.

jt756273 · Answer

There is no mistake with the invoice. If you don’t want to be charged for a droplet you need to destroy it. From https://www.digitalocean.com/pricing/ "Am I charged while my Droplet is in a powered-off state? Yes. Your diskspace, CPU, RAM, and IP address are all reserved while your Droplet is powered off. If you want to save a Droplet for future use take a snapshot of it and then destroy it. You’ll be able to create a new Droplet from the snapshot image anytime to bring it back online."

miracsatic · Answer

I think this is not an ethical practice. Why I pay money when droplet is off ? What does hourly plan do ? Hours droplets sell a commercial deception? Because it does not work, do not pay, is the logic of taking hours. Well, let’s assume it is. Why not charged past months ? Why charged now ? The first time charged this month.

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They were charged money from unused hourly package of droplet!

Report this

They were charged money from unused hourly package of droplet!