Question

twilio/sendgrid did not approve my account, why?

Apparently DO does not offer sending smtp through their services and they supposedly “partner” with twilio/sendgrid. However, this is half true up until the point of account creation. I went through the steps and they did not create/approve my account: "Twilio Support (SendGrid)

Jul 7, 2024, 7:05 PM PDT

Hello,

We appreciate your interest in Twilio SendGrid and your efforts in completing our account creation process. After a thorough review, we regret to inform you that we are unable to proceed with activating your account at this time.

Ensuring the security and integrity of our platform is our top priority, and our vetting process is designed to detect potential risks. While we understand the importance of transparency, we are not able to provide the specifics of our vetting process.

We want to emphasize that our decision is based on stringent security measures and our commitment to the safety of all our users.

Thank you for considering Twilio SendGrid.

Consumer Trust Support

Twilio SendGrid"

I have a legit account with DO and I am trying to use a service to send email. I already tried with mailjet with no luck either. Maileroo requires you to NOT be on a vpn and I am yet to try postmark or others but I wanted to ask here first before even attempting with another relay service. Sorry if it sounds like complaining but Im really not. I am just trying to get info on what would be the best service to use, me being a DO customer.

What would be the best workaround? Move my money to a different vps provider or? Thanks for any help.


Submit an answer


This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

KFSys
Site Moderator
Site Moderator badge
July 8, 2024

Heya,

Sorry to hear about that!

Have you tried to expand more on what your App will be about and why you need mail service?

Additionally, I highly recommend using port 587 instead of 25. It’s usual for port 25 to be blocked as that is unauthenticated mail that will be send out. Using Authentication with port 587 should do the trick for you.

Try DigitalOcean for free

Click below to sign up and get $200 of credit to try our products over 60 days!

Sign up

Featured on Community

Get our biweekly newsletter

Sign up for Infrastructure as a Newsletter.

Hollie's Hub for Good

Working on improving health and education, reducing inequality, and spurring economic growth? We'd like to help.

Become a contributor

Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.

Welcome to the developer cloud

DigitalOcean makes it simple to launch in the cloud and scale up as you grow — whether you're running one virtual machine or ten thousand.

Learn more
DigitalOcean Cloud Control Panel