Question

Unable to Access Droplet and Unable to raise a support ticket for the problem!

Hi. I was trying to update my droplet to 20.4. But at some step, it just gave and error and tried to revert to previous version. That failed as well and now I can’t access my droplet. I tried accessing over port 22 & 1022, but both just timed out. I have switched off/on the droplet & also did a “power cycle”. Please help.

Tried to raise a support ticket but the create ticket form gives this error:

[{“message”:“Insert failed. First exception on row 0; first error: INVALID_EMAIL_ADDRESS, Ticket Email: invalid email address: org:1618740427:myemail@gmail.com: [Ticket_Email__c]”}]

Please help!


Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Accepted Answer

Hey @slashash,

What I could suggest is to revert to a previous snapshot or a backup as per the instructions here:

https://docs.digitalocean.com/products/images/backups/how-to/create-and-restore/

Regarding the support problem, I would recommend raising a ticket through this link here:

https://www.digitalocean.com/support/

Hope that helps! - Bobby.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.