Unable to Access Droplet and Unable to raise a support ticket for the problem!

Posted October 2, 2021
DigitalOcean Droplets

Hi. I was trying to update my droplet to 20.4. But at some step, it just gave and error and tried to revert to previous version. That failed as well and now I can’t access my droplet. I tried accessing over port 22 & 1022, but both just timed out. I have switched off/on the droplet & also did a “power cycle”. Please help.

Tried to raise a support ticket but the create ticket form gives this error:

[{“message”:“Insert failed. First exception on row 0; first error: INVALID_EMAIL_ADDRESS, Ticket Email: invalid email address: org:1618740427:myemail@gmail.com: [Ticket_Email__c]”}]

Please help!

slashash

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Bobby Iliev • October 2, 2021

Accepted Answer

Hey @slashash,

What I could suggest is to revert to a previous snapshot or a backup as per the instructions here:

https://docs.digitalocean.com/products/images/backups/how-to/create-and-restore/

Regarding the support problem, I would recommend raising a ticket through this link here: