I am unable to connect to my GPU Droplet. Here’s what I have tried: When I open the web console, I get an “SSH Connection lost” error. When I try to connect via PuTTY using the Droplet’s IP, I get a “Network error: Connection lost” message. When I ping the Droplet’s IP , it results in a “Request timeout” error. The Droplet was working fine before, but now I can’t access it in any way. What could be the issue, and how can I resolve this?

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Question

Unable to Access GPU Droplet – SSH & Web Console Connection Lost

Posted on February 21, 2025
DigitalOcean Droplets GPU
Asked by 1ef3483cae4d445f8d796fa5d841d6

I am unable to connect to my GPU Droplet. Here’s what I have tried:

When I open the web console, I get an “SSH Connection lost” error.
When I try to connect via PuTTY using the Droplet’s IP, I get a “Network error: Connection lost” message.
When I ping the Droplet’s IP, it results in a “Request timeout” error.

The Droplet was working fine before, but now I can’t access it in any way. What could be the issue, and how can I resolve this?

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1ef3483cae4d445f8d796fa5d841d6 • March 6, 2025

Accepted Answer

The issue was caused by not setting a passphrase when creating the SSH key using PuTTY. I initially generated an SSH key without a passphrase, which led to the problem. To resolve it, I created a new GPU instance with a new SSH key that included a passphrase, and now everything is working properly.

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