I am unable to connect to my GPU Droplet. Here’s what I have tried:
- When I open the web console, I get an “SSH Connection lost” error.
- When I try to connect via PuTTY using the Droplet’s IP, I get a “Network error: Connection lost” message.
- When I ping the Droplet’s IP, it results in a “Request timeout” error.
The Droplet was working fine before, but now I can’t access it in any way. What could be the issue, and how can I resolve this?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Accepted Answer
The issue was caused by not setting a passphrase when creating the SSH key using PuTTY. I initially generated an SSH key without a passphrase, which led to the problem. To resolve it, I created a new GPU instance with a new SSH key that included a passphrase, and now everything is working properly.
Hi there,
Have you tried rebooting the Droplet from the DigitalOcean control panel?
If the issue persists, reach out to DigitalOcean Support for assistance:
Additionally, check if there are any active firewalls or resource exhaustion issues (like full disk space) that could be causing the connection loss.
- Bobby
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.