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Unable to add TXT record having k1._domainkey

Posted April 1, 2020 724 views
DNS

Hello members,
I am unable to add a TXT record having k1._domainkey. After pasting value & hostname, everything is showing green checked but while creating the record it says “Sorry! Something went wrong!”. Please suggest a possible solution.
Thanks!!

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Systmyz
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Systmyz

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1 answer
MelodyM April 4, 2020

Hey there! Sometimes you can see this error when your session is stale, can you try completely logging out of your account, logging back in, and then creating the record? If you still have issues, create a support ticket and send us the domain name that you’re working on, and any screenshots so we can take a closer look!

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  • Systmyz April 4, 2020

    Thanks for the reply. I have tried all the instructions given by you but still the error exists. I am sharing the screenshot with you. In fact I am unable to create any kind of record.

    https://imgur.com/7RAsNjb

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    • MelodyM April 5, 2020

      Thanks for sharing that screenshot! Based on that image, it looks like there’s a past due balance and this will prevent you from making changes to your DNS. Once the past due balance is paid, you should be able to add that record without any issue.

      If you continue to have problems, definitely open a ticket so personal data is not shared here in the Community Q&A.

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