Question

Unable to connect DNS (Namecheap)

Hello, we’re having some an issue connecting our Namecheap domain to Digital Ocean.

It’s been over 72 hours since we’ve updated the Namecheap custom domains to:

ns1.digitalocean.com ns2.digitalocean.com ns3.digitalocean.com

Our Digital Ocean account has the domain added to its network. The A record points to the IP address, which is working properly.

What can be the issue here?

We’re operating on Ubuntu 18, LAMP stack (NOT pre-installed, we installed it ourselves via terminal commands).

I’d appreciate any help. Thanks!


Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Greetings!

It is difficult to say what the issue might be. However, in most cases such as this the issue falls under one of these two:

  1. Propagation. Although a misleading term, it is the universally accepted term for it. At 72 hours, this is unlikely to be related.

  2. User error. It happens. It’ll happen to me before I finish this post, we all overlook things from time to time. Double check spelling, make sure the domain is added as “domain.tld” and not “www.domain.tld” or something like that.

You can use something like this to help you investigate a bit: https://mxtoolbox.com/dnscheck.aspx

Do note that DNS testers, such as this one, are prone to reporting things that are not problematic. They can be used as a guide, they should not be used as the final authority on the definition of perfection.

Jarland