@maryjbell

Due to fraudulent accounts, spam, etc – DigitalOcean has pretty tight security measures in place and from time to time, they do require physical verification of the account holder.

Since this is the user-to-user community, we wouldn’t be able to provide you with an alternative as the majority here, short of those with a mod title, do not have any way to access or further verify your account.

If DigitalOcean’s support team is requesting photo verification to unlock your account, then that’s an item you’d need to provide them with. It’s not specific to DigitalOcean though – many providers are using the same means to verify accounts.

This is a one-time deal, so you shouldn’t need to reverify afterwards.

Hey maryjbell,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!