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Vesta CP - Can't access website without WWW

Posted September 19, 2016 3.7k views
UbuntuDNS

Hi guys,

I can’t access website without www. All work fine on main domain but when I add new domain I can access only with www. Does anybody know what is the problem?

Thank you!

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secretja
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secretja

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3 answers
vijaykumarmaurya September 19, 2016

Hi secretja,

The domain is correctly pointing to 128.199.34.130, please find the below ping result.
user@user-H81M-S:~$ ping zcve.com
PING zcve.com (128.199.34.130) 56(84) bytes of data.
64 bytes from iigre.com (128.199.34.130): icmpseq=1 ttl=56 time=124 ms
64 bytes from iigre.com (128.199.34.130): icmpseq=2 ttl=56 time=123 ms
64 bytes from iigre.com (128.199.34.130): icmpseq=3 ttl=56 time=124 ms
64 bytes from iigre.com (128.199.34.130): icmpseq=4 ttl=56 time=121 ms
64 bytes from iigre.com (128.199.34.130): icmpseq=5 ttl=56 time=123 ms
64 bytes from iigre.com (128.199.34.130): icmpseq=6 ttl=56 time=122 ms
64 bytes from iigre.com (128.199.34.130): icmpseq=7 ttl=56 time=123 ms
64 bytes from iigre.com (128.199.34.130): icmpseq=8 ttl=56 time=122 ms
64 bytes from iigre.com (128.199.34.130): icmpseq=9 ttl=56 time=125 ms
64 bytes from iigre.com (128.199.34.130): icmpseq=10 ttl=56 time=127 ms
64 bytes from iigre.com (128.199.34.130): icmp_seq=11 ttl=56 time=122 ms
^C
— zcve.com ping statistics —
11 packets transmitted, 11 received, 0% packet loss, time 10012ms
rtt min/avg/max/mdev = 121.973/123.769/127.090/1.508 ms

Please see the below link.

https://dnschecker.org/#A/zcve.com%20

Please clear you browser history, flush your dns cache and try to open zcve.com from other network.

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vijaykumarmaurya September 19, 2016

Hi secretja,

May you let me know your domain name, or the Hosting server IP address correctly pointing to main domain.try to ping with www and without www.
What is the output you are getting.paste here..

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  • secretja September 19, 2016

    Hi @vijaykumarmaurya,

    my domain is zcve.com

    Ping:
    Pinging www.zcve.com [128.199.34.130] with 32 bytes of data:
    Reply from 128.199.34.130: bytes=32 time=31ms TTL=54
    Reply from 128.199.34.130: bytes=32 time=34ms TTL=54
    Reply from 128.199.34.130: bytes=32 time=32ms TTL=54
    Reply from 128.199.34.130: bytes=32 time=36ms TTL=54

    Ping statistics for 128.199.34.130:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 36ms, Average = 33ms

    Pinging zcve.com [10.18.0.5] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 10.18.0.5:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    Reply Report
secretja September 19, 2016

Hi @vijaykumarmaurya ,

thank you. I was a little bit suspicious when I saw 10.18.0.5 which is main IP in Vesta. It looks all work just fine.

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