Greetings!

Are you seeing packet loss to trueyoufn.truecorp.co.th or is it possible that the API service is timing out on the other side? Perhaps even rate limiting your traffic? I don’t know if reaching it without issue from another network is proof that there is no issue on their side, though perhaps evidence. Rate limiting can be a per IP or per subnet matter, and some services do it to datacenter IPs to prevent excessive overhead via scraping, etc.

I ran an MTR to trueyoufn.truecorp.co.th from the SGP1 datacenter and I do not see any high latency or packet loss. Of course the MTR stops before reaching the end-point but most local ISPs halt ICMP before the end-point so this is normal. I suspect the issue is not related to network but something happening specifically at trueyoufn.truecorp.co.th. Difficult to say what exactly that might be.

Jarland

I have the same issue from SPG1, a lot of connection timeout when connecting ftp or browsing site, but I’m not sure this issue come from SPG1 or ISP (Thailand).

We also have a lot of complaints from some of our users in Thailand that they cannot access several services on the Webservers from SGP1 droplet for 3-4 days already. However, the issue seemed to be intermitten.

I had this issue too. ( In Thailand )