What do I do if there is no response after filling out Droplet Limit Increase form twice?

Posted May 20, 2021 325 views
DigitalOcean Droplets

I followed through advice on how to increase my Droplet limit, trying to increase from 25 to 50. Both attempts (from two different account members) briefly flashed a change to 50 droplets, then back to 25 (where it stays).

I’ve tried searching for email from DigitalOcean in case there was a reason why the request failed, but there hasn’t been any.

We require more capacity and splitting into different accounts doesn’t seem like a good idea.


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1 answer

Hey @mfig,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

If you have already contacted support, do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Bobby.