Question

Why can't I reach our sites on mobile data?

Posted October 1, 2019 2.3k views
Solutions

Two of our sites were recently moved to a different droplet on digitalocean, and since then I now have difficulty reaching the sites on mobile while using data. I have no issue reaching the sites on mobile while connected to wifi, and I have no issues accessing any other site besides these two. I have tried using different browsers on my phone, I have tried restarting my phone, turning mobile data on and off, and I have tried clearing browser cache and the phone’s internal cache. Nothing has worked and I continually have trouble reaching the sites. My phone service provider is AT&T and I live in VA, USA. Does anyone have any idea what could be causing this?

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2 answers

Hello,

Can you please let me know what exactly happens when you try to visit your sites on your mobile device? Do you get an error message or just the sites wont load after some time? This will help us to troubleshoot the exact issue here.

Also you can check your IP address when you’re using 3/4G and check the server logs if this IP address is not blocked by any chance.

Looking forward to your reply.

  • Hey ageorgiev,

    It is simply that the site couldn’t be reached after a short time of trying to load, no specific error messages. And the IP isn’t blocked. Thank you for the reply.

  • I know this is an old thread, but did you ever get any resolution on this issue? I’m experience the exact same thing where my sites are not accessible when loading over cellular networks.

    • Unfortunately not. I had essentially given up on the issue for a while now. The most bizarre part of the problem is that when I reached out to AT&T they remote connected to my phone to observe what happens, and while they were remote connected it worked just fine. Then when the connection was over and I ended my call, the issue resumed.

      Still don’t have this issue on any other website and it has also affected a few other users, though it’s rare.

I’m facing the same issue in India with mobile network, files from the DO spacee have difficulty in getting downloaded. Usually this is observed in Indian telecom JIO network.