Perhaps your team does not understand that you are legally required to act upon the DMCA removal request upon receipt. This is a very critical issue that needs to be addressed as soon a possible.
Ticket #2141017
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Hey friend!
Thank you for sharing your feedback! I want to assure you that your requests have not been ignored; I’ve confirmed that our support team has responded to your previous tickets requesting additional information, so please let me know if those responses have not been received. Our Trust and Safety team carefully review and respond to all inbound complaints. We’re happy to continue discussion into your specific case via your open ticket.
Jarland
The below quote will expain how DO handles DMCA requests.
A simple google search would have saved us both some time…