Perhaps your team does not understand that you are legally required to act upon the DMCA removal request upon receipt. This is a very critical issue that needs to be addressed as soon a possible.
Ticket #2141017
The below quote will expain how DO handles DMCA requests.
"We received notice on behalf of a trademark holder that a customer of DigitalOcean was hosting infringing content on our network. DigitalOcean immediately notified our customer of the infringement, and the customer was given a five day period to resolve the issue. The infringing content was not removed within the specified period even though several notifications were issued. Per DigitalOcean’s terms of service, a final reminder was issued to our customer and, when no action was taken, access to the content was disabled. The infringing content was subsequently removed by the customer and all services were restored in less than two hours."
A simple google search would have saved us both some time…
A smart ass comment? I can assure you that Digital Ocean is the only host that I have contacted that is dragging their feet.
Hey friend!
Thank you for sharing your feedback! I want to assure you that your requests have not been ignored; I’ve confirmed that our support team has responded to your previous tickets requesting additional information, so please let me know if those responses have not been received. Our Trust and Safety team carefully review and respond to all inbound complaints. We’re happy to continue discussion into your specific case via your open ticket.
Jarland
I have responded to the responses I have received and filled out the form in entirety. As well, I put together all the links of the offending material in a seperate note. I believe all the information is in your hands.