Perhaps your team does not understand that you are legally required to act upon the DMCA removal request upon receipt. This is a very critical issue that needs to be addressed as soon a possible.
Ticket #2141017
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
The below quote will expain how DO handles DMCA requests.
"We received notice on behalf of a trademark holder that a customer of DigitalOcean was hosting infringing content on our network. DigitalOcean immediately notified our customer of the infringement, and the customer was given a five day period to resolve the issue. The infringing content was not removed within the specified period even though several notifications were issued. Per DigitalOcean’s terms of service, a final reminder was issued to our customer and, when no action was taken, access to the content was disabled. The infringing content was subsequently removed by the customer and all services were restored in less than two hours."
A simple google search would have saved us both some time…
Hey friend!
Thank you for sharing your feedback! I want to assure you that your requests have not been ignored; I’ve confirmed that our support team has responded to your previous tickets requesting additional information, so please let me know if those responses have not been received. Our Trust and Safety team carefully review and respond to all inbound complaints. We’re happy to continue discussion into your specific case via your open ticket.
Jarland
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.