I went to create a new droplet today, but was denied because my current limit is “0”. This does not make sense; my billing is up-to-date. What’s going on?
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×Might just be a glitch. Could also be a reason for it. I can’t really be sure.
I’d submit a support ticket. They’re very good with those.
You should get a response within an hour or two. Might be different, though, if it’s a glitch in their systems and it’s billing related.
In case you didn’t know, submitting a Support Ticket is really easy.
From your control panel, click the support tab found on the left. Then click the “Open a Support Ticket” button in the top right corner. Just fill out all your information, leaving the Affected Droplet as is (since it’s not a Droplet you’re having issues with), and you’ll be good to go!
I hope this helps you,
Have a great day.
Hello there,
This should be a rare behaviour from the system. If you ever run into the same issue, contacting our support team will be the best solution here.
If you want to increase your droplet limit you’ll need to follow these steps:
You can request a Droplet limit increase via your DigitalOcean Control panel. Then go to ‘Settings’ -> ‘Profile’ -> And hit the ‘Increase’ button.
Once there, you’ll want to click the Increase link to open the form to increase your account’s current limit. If you’re having a limit of 25 the option to increase the limit to 50 should work instantly and the limit will be increased to 50 droplets.
If you require a higher limit, then fill out the form and after you’ve submitted the form, it will then be passed on to DigitalOcean’s support team for review.
Hope that this helps!
Regards,
Alex