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Why is my website down for over a week? I cannot reach DO by phone or email? When I go to the website I get sent to Nginz. HELP!

Posted September 20, 2016 1.5k views
DigitalOcean

I called Nginz and they say it is a DO problem. Who do I contact?

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marturanoa
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marturanoa

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2 answers
Ian2015 September 20, 2016

Use the support button when you are logged in … and create a ticket.
No idea what nginz is by the way :)

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ryanpq September 20, 2016

There are no support tickets on your account, open or previously closed. Our support team is happy to assist you 24/7 via a support ticket. You can open one by emailing contact@digitalocean.com, from this page, or from this section of the control panel.

If you open a ticket by email be sure to send the message from the email address associated with your account so that it is associated with your account.

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