Accessing Support without a Sales force account?

I am struggling with needing to add access to the account to an additional person.

I read about the ‘teams’ and it looked as if that was the best way to go. I created the team and ‘converted my existing account’ however when I go look at the team page there is nothing about the existing account and it shows no projects or information on the site I have up and running.

When I go to support I get shuttled to a salesforce page that wants a login that is not apparently the same as my DO login.

How can I set up the team to have access to my droplet?

Also. I am seeing way too much of “Sammy ate the page.” It was only amusing the first few times. The tutorial for teams in one of the pages he ate.