After I made a payment and try to log in into my account. I faced with the following sentence! What does it mean? “We are sorry to inform you that your account has been locked by DigitalOcean.”
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Hi @vahidrad,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps!
Sergio Turpín
Hey @vahidrad,
Sadly, we at the community are not able to tell you the reason behind this lock and the only way to have this resolved is to contact DigitalOcean’s Support.
They have access to your account and can let you know what steps are needed for the account to be unlocked and ready for use.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps! - KFSys.
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