Question

Account Locked after payment but no Ticket

After opening an account and making the payment, digital ocean locked my account and says “we have opened a support ticket with you regarding the cause of this lock” and gives a link to the support tickets. When I go to the support tickets there’s nothing there.


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Hi @jacksongstahla,

Do you have a ticket reference either sent to you by e-mail or can you see it in your control panel?

Additionally, if you don’t see anything like that, can you try and submit another ticket to DigitalOcean’s support and see if that would work out. You can reach them here:

https://www.digitalocean.com/support/

If you do have a ticket reference, you can provide us with it and we can try and speed up the replies.

Hey @jacksongstahla,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/support/

Hope that helps! Alex