Question

Account locked and support has not responded to ticket.

Hi, I awoke this morning to find a notice that my account was locked. I responded to the ticket but I have not received a reply from D.O’s staff yet. If anyone who has the ability to speed up this process sees this can you please have the support team reply to ticket [Ticket #6967220].

Not only did we lose access to the work that was done, we’re unable to access our data that was stored on the droplets.

open 3 tickets and no one can respond it

[Ticket #6967220] [Ticket #6965984] [Ticket #6967832]


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Hi @littlecyanshark,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/support/

Hope that this helps!