By dihalkdo
Hi There,
When I created a new account in Digital Ocean, I received a message saying my account is locked down even after the payment confirmation step is confirmed by reducing $5 in my credit card. But I can’t access my newly created account as it says it’s locked down. I have created a support ticket as well (Ticket #3336568), which I didn’t get any response. It would be great if you could concern about this at earliest as I need this account ASAP.
Thanks
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Hey @dihalkdo,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! - Matt.
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