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Account not recieving Verification Code

Posted November 9, 2019 868 views
DigitalOcean Accounts

The account I have my droplets on is no longer sending me a verification code. I tried creating a support ticket on Tues/Wednesday, but I never got a verification email. I did receive verification code for this accounts email which was on the same email server. Since I never received a verification email, I created a “new” ticket with this account on Thursday. Is it normal to not get a response from DO? I really enjoy their product, but after Sunday…I have been unable to login or do anything to my droplet. ref:00Df218t5m.5004P100elS:ref

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alexdo November 11, 2019

Hello, @johnbolt

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope this helps!

Regards,
Alex

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