Account suspended

Posted January 27, 2020 881 views
DigitalOcean Accounts

Hi, an account of ours is suspended and we don’t receive the validation code.
Could we pay directly and reactivate the account?

We are going to have an event with services related to droplets and we do not know how to reactivate it.

Our Ticket id: 3211602


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1 answer

Hey @gdolfi,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps!
- Matt.