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I went to this page: Create a new SSH user on Ubuntu Server. There was a useful tip about editing the configuration file for SSH. So I ran this command
nano /etc/ssh/sshd_conf
I discovered a line at the end of the file
DenyUsers username
I changed it to
AllowUsers username
and I was able to log in remotely with the non-root user’s credentials. I had to re-start the ssh service
sudo service ssh reload